Exchange & Warranty

Unimed Massager guarantees its TENS units and accessory devices will be free from defects in material and workmanship for at least 5 years from the date of purchase, except for the limitations outlined below:

  • Warranty does not cover damage caused by misuse, abuse, accident or attachment of any unauthorized accessory, alteration to the product or any other conditions that are beyond the control of Unimed Massager.
  • Warranty is only applicable to customers who complete our online product registration form within 30 days of purchase.
  • Warranty is only given with the presentation of the original purchase receipt.

 

For an exchange on eligible purchases:

If you are experiencing problems with your Unimed Massager or accessory, please first contact our customer support. You will then be issued with a Return Merchandise Authorization (RMA) number for your exchange.

Please include the following items with your return:

  • Original packaging with all accessories
  • A copy of your original receipt, showing the date of purchase and amount paid
  • A brief note describing the reason for your return
  • A check made payable to “Otto Trading Inc.” for Shipping & Handling; $11.99 for US customers, or $19.99 for international customers
  • A return shipping address and contact phone number.