FAQ

What is a TENS massager?
TENS is an acronym for Transcutaneous Electrical Nerve Stimulation and is a method of massage whereby electrical pulses are sent through your skin to activate nerve endings, effectively blocking the pain pathways to your brain. It is safe and effective against minor aches, pain and atrophy. You can read more here

What happens if I am not satisfied?
If you are not completely satisfied with your Unimed Massager or accessory, simply contact us via phone or email, and we will do what it takes to make you happy. You can contact our customer support

How long does the device battery last?
Our TENS units come with a standard lithium ion battery that is rechargeable and long lasting. Each charge should last over 15 hours of use.

How long is the warranty period?
All our products come with a standard 5-year limited warranty. This means Unimed Massager guarantees its TENS units and accessory devices will be free from defects in material and workmanship for at least 5 years from the date of purchase, with some exceptions. You can read more

How do I activate my warranty?
Please go to the Warranty section of our website and complete the “Register Warranty” form.

How do I contact customer service?
You can contact us at any time via email at info@unimedmassager.com or call us on any business weekday between 9am-5pm PST at +1 714 540 5595. We always love to hear from you.